Frequently Asked Questions
Find answers to the most common questions about our platform
Common Questions
Everything you need to know about our platform and services
How does the billing cycle work?
Billing occurs on a 30-day recurring basis.
Will Notle handle everything for me?
Notle automates the majority of tasks, however, it's not perfect. It's important to review your notes before adding them to your EMR to ensure accuracy.
Who can benefit from using Notle?
It is primarily designed for Mental Health Professionals.
Can Notle be used effectively in telehealth sessions?
Yes, Notle is compatible with telehealth as long as it can pick up audio from both the practitioner and the computer speaker.
Is there EMR system integration available?
Integration with EMR systems is in progress. We encourage feedback on desired features to help us focus on integrating with your preferred EMR.
What are the compatible devices for using Notle?
Notle is accessible via our web application on all platforms.
How long does Notle retain audio recordings?
We immediately delete all audio files after sessions have been processed. Once your notes are generated, the original recordings are permanently removed from our systems.
Is my data HIPAA compliant?
Yes, Notle is fully HIPAA compliant. All data, including audio recordings, notes, and metric data, are encrypted both in transit and at rest. We employ state-of-the-art security measures to protect your data and maintain strict access controls.
Do I need to inform my clients that I'm using Notle?
Yes, it's recommended to inform your clients that you're using a secure, HIPAA-compliant note-taking assistant. This transparency helps maintain trust and ensures clients are aware of how their session information is being processed.
What happens if I lose internet connection during a session?
Notle is designed to handle temporary internet disruptions. The system will attempt to save your recording locally and resume uploading when the connection is restored. For best results, ensure you have a stable internet connection before starting a session.
Can I edit my notes after they're generated?
Yes, you can review and edit all notes before finalizing them. We recommend reviewing all AI-generated content for accuracy before adding it to your official records.
